Frequently Asked Questions

A verified account means you have completed all required information including submission of one (1) valid government-issued ID and/or proof of billing, allowing you full access to use all YOmoney features. You can see status of your account (‘Verified’ or ‘Unverified’) on your profile.

To verify your YOmoney account, you must complete all required Profile Information and submit one (1) valid government-issued IDs and/or billing proof. To do this, simply select Profile, fill out all required fields, and click ‘Submit ID Online’ to submit proof of identity and/or proof of billing.

Once uploaded, your ID will be reviewed and approved within 1 business day. For concerns or to speed up the verification process, you may email us at [email protected] .

When submitting an ID, it must show the front and back of your ID. The file must be in JPG or PNG, and less than 1MB. A valid ID must bear your complete name, date of birth, ID picture and signature and the proof of billing is a document displaying your complete name and home address and is issued not later than 3 months. See list of accepted IDs below:

    Valid IDs
  • Passport
  • Tax Identification Number ID
  • Driver’s License ID
  • Professional Regulation Commission (PRC) ID
  • Postal ID
  • Voter’s ID
  • Government Service Insurance System (GSIS)
  • Social Security System (SSS) Card
  • Senior Citizen Card
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman’s Book
  • Alien Certification of Registration/Immigrant Certificate of Registration
  • Government Office and GOCC ID
  • Home Development Mutual Fund (HDMF ID)
  • National Bureau of Investigation (NBI) Clearance
  • Police Clearance
  • Barangay Certification
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Development (DSWD) Certification;
  • Integrated Bar of the Philippines ID.

We are mandated by the BSP to only accept government-issued IDs. Please refer above for accepted forms of ID.

We require submission of one valid government-issued ID or proof of billing for security and regulatory compliance. The government-issued ID and billing statement are used to reconcile against your profile to ensure the validity and legitimacy of your account information. This is also to ensure all YOmoney members a secure environment.

Please allow a period of 1 business day or less for our team to review your profile and submitted ID. You will be receiving an email notifying you whether your ID has been ‘Approved’ or ‘Declined’. Should your account remain unverified after 1 business day, contact our support team at [email protected] You may also try logging out of your account upon completion of your profile to refresh the system. You will be seeing your completed credentials and account status on your next log in.