Frequently Asked Questions

To withdraw funds from your YOmoney account, go to the WITHDRAW tab and choose whether to convert your funds via inter-bank fund transfer or in-store (coming soon). You may also choose to convert your funds to pay for bills, buy prepaid load, or load your VISA Card and withdraw from any ATM Machine around the world.

  1. To withdraw funds via bank account, go to WITHDRAW tab then select ‘Bank Account’ option.
  2. Choose (INSTAPAY or PESONET)
  3. Choose your preferred bank from the dropdown list.
  4. Enter your account number, amount to transfer, include a message, and then click ‘Withdraw’.
  5. Funds will be transferred to your bank account in minutes or depending on your bank’s processing timeframe. However, some banks may take within 1 business day to process the transaction.

If the funds were not transferred to your bank account, email us at [email protected] with a screenshot of your bank account details showing that no credits have occurred during the date of transaction. We will investigate this matter immediately.