Frequently Asked Questions

Yes, this feature allows the YOmoney members to purchase prepaid products for airtime, gaming, or data use. You can also use this to send load to others. We have partnered with LoadCentral to give our members access to over 200 prepaid products. You can see the complete list of prepaid products available by accessing the dropdown menu on the ‘Buy Prepaid’ option.

  1. To purchase prepaid services, go to the Payment tab and select ‘Pay for Prepaid Products’.
  2. Enter the mobile number you wish to load or reload.
  3. Select prepaid type and service from the dropdown menu.
  4. Enter amount you wish to purchase. Fee will be reflected accordingly.
  5. Click ‘Buy Prepaid’ to proceed.
  6. Click ‘Confirm’ to complete transaction.

Prepaid load is sent in real time.

If you or the recipient has not received the purchased load, email us at [email protected] Make sure to provide proof that the load was not received.

The minimum prepaid load purchase is PHP10, depending on the network provider.

Purchasing prepaid load is Php 2.00 convenience fee.